Onboard Client

1. Create a Client MANDATORY

Note

Navigate to: Registry → Clients → +

Provide Company Information

1. Legal Country: Select the legal country for the company. We strongly recommend that you provide a valid legal country but if this information is unavailable, you can select "Other". The legal country code is used in several places, but some examples are:
   1. When performing credit lookups against the client.
   2. Fallback when determining the standard language for the client. “Preferred language” value will override this value.
   3. Distributions via E-invoice to validate sending party.
   4. Whether Quiddly adds VAT to the fees it charges the client. VAT is added only when the legal country is the same as the country your instance runs in. For any other legal country the fees are charged without VAT.
   5. The default VAT rate when the client creates invoices to its own customers: 25.5 percent for Finland and 25 percent for other countries. It is only a suggestion and can be changed on each invoice row.
2. Contract Currency: Select the currency in which the contract with the client is defined. A good rule of thumb is to check the currency used in the commercial part of your agreement with the client. The contract currency is used in several places but some examples are:
   1. All prices for the client is set in the contract currency.
   2. Ledger overview in the “Client Portal” will be displayed in the contract currency.
   3. Global financing limits are defined in the contract currency.
3. Entity: Select which of your entities the client should belong to. This applies only if you are running Quiddly with multiple entities.
4. Identification Number: Provide the legal identification number for the company. If valid for the selected “Legal Country,” Quiddly will attempt to fetch additional information based on the identification number and pre-fill the fields. The number is checked only when the legal country is Sweden, Norway or Finland; for any other legal country, including “Other”, it is accepted as entered. Quiddly does not require the number to be unique, so the same company can be registered as two clients, and the two are told apart by client ID. Do not enter a made-up number: credit lookups, e-invoice distribution, ERP integrations and the documents Quiddly generates all use it.
5. Name, Address, Address 2, Zip, City: Provide the necessary company information to create a client.

Note

Client Email: Must be a unique email across Quiddly. If a unique email is unavailable, use the “+” annotation to create a unique version of an existing email. Example: support+20250106@quiddly.com.

1. Client Phone Number: Provide a valid phone number to contact the client.
2. Client Email: Provide a valid e-mail that you will use to contact the client. This will also be the user name for the first client user.
3. Customer-facing Phone Number: Provide a phone number for the debtor to contact the client.
4. Customer-facing Email: Provide an email address for the debtor to contact the client.

Upload Logotype

Note

Logotype: Must be a JPEG or PNG file of at most 0.5 MB. The recommended resolution is 340 x 45 px.

1. Drop Client Logo Here: Upload a logotype. The logotype will appear in communication with the debtor. This step is optional, but uploading a logotype is recommended for a better user experience.

Note

A logotype that is already set cannot be replaced or deleted in the Operations Portal: Upload logotype on the client refuses while one exists. A client user whose role allows it removes the logotype in the Client Portal under Configure > Company details (Remove, below the logotype), after which a new one can be uploaded there or with Upload logotype in the Operations Portal. See Rights, roles and users and the rights catalogue.

Create First Client User

The client must have at least one user connected to it during creation. “Client Email” will be used as the username, and you must also provide a secure password.

Select a Client Template

1. This step is optional. If you have a registry of predefined “Client Templates,” you can select one to use for the created client. Only templates marked as active are offered. The template’s prices, limits, engine rule and transfer texts are copied to the client when it is created. See Client templates.

Press [Save]

The client is now created and you will be redirected to it.

Set Additional Information

In addition to already provided information there are several fields with additional information that you can add. These fields are optional but it is recommended to add as much information as possible.

Note

Navigate to: Registry → Clients → Click on the Client

Note

Navigate to section: General

1. “Owner”: The KAM or Sales Rep responsible for the client. Insert a valid user email for a system user.
2. “Responsible User”: The responsible person in operation for the client. Select a user or a user group. Tasks that Quiddly creates for the client’s invoices, debtors and collection cases are assigned to this user or group by default, so it is recommended to fill it in.
3. “VAT Number”: Enter a valid VAT registration number.
4. “E-invoice Reference B2B”: Enter the client’s valid GLN registry number. This is mandatory if the client wish to send B2B E-invoices.
5. “Default B2C e-invoice issuer address”: Enter a valid FUI number. This is mandatory if the client wish to send B2C E-invoices. Only applicable in SE.
6. “SNI”, “Industry Code”, “Registered Office”, “Business Description”: Add additional metadata to further describe the client.
7. “Allow external payment reference to be used”: Select if it should be allowed to use external payment references (OCR) generated outside Quiddly. Without it, Quiddly generates the payment references. For a client in Sweden they are 17 digits: a product digit, the client number, the invoice number, a length digit and a check digit. A client with a custom payment reference setting, or a client in Norway, can get a different length, which matters if you validate the length of incoming payments.
8. “Language”: Set preferred communication language for the client. This affects several places such as; distributions to debtors, client account transaction description.
9. “Use Base Interest”: Select which articles where base interest should be applied when calculating the charge. This is only applicable if you have defined “Base Interest” levels in the system configuration.
10. “Require Positive Balance for Payouts”: Select YES if the sum of all client account balances must be positive to generate a payout of client funds to the client. Select NO if a positive on a single client account is enough to generate a payout. YES is the default. The balances of all the client’s fund accounts (business loan accounts excluded) are converted to the local currency at the current system exchange rates and added together. If the total is zero or negative, no payout is made, even when the account being paid out is positive. The rule applies to both scheduled and express payouts. Client users cannot change this setting.
11. “Insurance Agreement”: Select an Insurance Agreement from the registry. Only applicable if you are using credit insurance.
12. “Financier”: Select which service provider that should be default for financed invoices. System default will be selected if no value is given.
13. “MFA”: Set to YES to enforce multi-factor login for the client’s users in the Client Portal. Only a Super User can change it, and the change is applied to all the client’s existing users. See The Client View.
14. “Client Template”: The template the client was created from. A user who has the right to update template clients can pick another template or “No template”. Changing it does not update the client’s existing prices, limits or engine rule. See Client templates.

Press [Save]

Other Client Settings

1. “Extra Features”: The letter options Invoice Color Print, Invoice Express Delivery, Reminder Color Print and Reminder Express Delivery, plus Enable Delayed Penalty Fee.
2. Users: The client’s portal users are added and managed in the Client Portal under Configure > Users. On the client, the Users tab lists the account users, service accounts and connected users, and Connect user in the actions menu connects an existing user. Super User is an operator property and cannot be given to a client user.

2. Add Client Fund Payout Accounts MANDATORY

This step describes the process of adding the bank accounts to which funds will be paid out to, from you to the client.

Note

Navigate to: Registry → Clients → Click on the Client

Provide Bank Account information

Note

Add bank account information only for the currencies that the client will use.

Note

When changing or adding new payout accounts you must approve it as described in Onboard Client

1. Channel: Select which payout channel that should be used. SEK: Select one of “Bankgiro”, “Plusgiro”, “Account Transfer”. NOK: Select one of “IBAN & BIC”, “Account Transfer”. All other: Select “IBAN & BIC”.
2. “Bankgiro”, “Plusgiro”, “Account no”, “IBAN”, “BIC”: Enter the information depending on the selected channel, however the more information you can enter, the better. Bankgiro: Provide “Bankgiro”. Plusgiro: Provide “Plusgiro”. Account Transfer: Provide “Account Number”. IBAN & BIC: Provide “IBAN” and “BIC”. Always try to provide “IBAN” and “BIC” regardless of channel.
3. “Auto”: Do nothing.
4. “Blocked”: Do nothing here. To stop payouts to an account, use Block payouts in the three-dot menu (see below).

Click the three dots and press [Save]

A client has one payout account per currency, whichever financier funds the invoices. Quiddly refuses a second account for a currency that already has one; to pay out to another account, edit the existing one and save it.

Block payouts in the three-dot menu holds back the payouts for that account. The Blocked column then shows Yes and the menu offers Unblock payouts. Use this, not Disable on the client, to stop payouts. See Client Actions.

3. Update Billing Settings MANDATORY

This step describes the process of updating billing settings and prices for the client.

Note

Navigate to: Registry → Clients → Click on the Client

Update Billing Information

Note

Navigate to section: Billing

1. “Channel”: Select how the client should be billed. CLIENT_ACCOUNT (default value): The billed amount is deducted from the client fund account as part of the Daily Routine, and a bill document (PDF) is created for the client. INVOICE: The fees are not posted to the client fund account and Quiddly creates no bill document for the client; you invoice the client manually outside Quiddly. The charges are still created and bookkept internally, and they appear under Daily Routines > Charges and Bills. There is no other logic behind INVOICE.
2. Press [Save]

For CLIENT_ACCOUNT, the bill PDF is stored as a document with Topic BOOKKEEPING and Type BILL. Documents are listed under Environment > Other > Documents.

Update prices

Note

Navigate to section: Billing

Note

The client has a price list in each supported currency. By default the price list in the “Agreement Currency” will be selected.

Set the prices according to your commercial agreement with your client.

1. “Article”: The name of the article.
2. “Product”: Some articles are specific for products and you can define different prices based on the “Product”. For example; you can have different prices for “Administration Fee” based on whether the invoice is financed or not.
3. “Description”: Further description of the article and when it is used in Quiddly.
4. “Price”:
   1. “Non recurring”: Set the price of the article in the currency of the price list or as an percentage.
   2. “Recurring”: If the article is recurring there is an edit button where you can define “Amount” (or “Percentage”), when it should be charged for the first time “Start date” and the frequency “Period” (Day, Week, Month, Quarter, Half year or Year). See below for when the first charge is created.

      

   3. “Financing Fee (price brackets)”: Financing fee is defined in price brackets based on the payment terms of the invoice. Click Price Brackets on the Financing fee row; see below for how to edit them. For how the fee is calculated, see Financing fee price brackets and how the fee is calculated.

      

5. Press [Save]

Note

Articles cannot be deleted or hidden. The price list shows every article, also the ones you do not use for the client; leave those without a price.

Recurring fees: when the first charge is created

Recurring fees (Financing limit fee, Subscription fee, Credit Lookup Fee and Dedicated payment account) are created by a job that runs once every night, at 02:30 system time. On each run it creates the charge for every fee whose Start date and Period fall on that day. A yearly fee is created on the same month and day every year, from the year of the start date.

• If you save the fee on the start day itself and the nightly run has already passed, that day’s charge is not created. The first charge then comes at the next occurrence, a year later for Period Year. Save the fee before the start day, or set a start date in the future.
• The charge is created independently of any invoice being activated. It is billed only when charges are billed in the daily routines (Daily Routines > Charges > Bill).
• A fee is created only if its price is above zero, it is in the price list in the client’s contract currency, the product is enabled on the client, and the client is not disabled.
• A fee needs a Start date unless its Period is Day. A fee copied from a client template has no start date, so set it on the client.

Edit the financing fee price brackets

1. On the Billing tab, open the Price List and click Price Brackets on the Financing fee row. The Price brackets window opens on the Timeline tab.
2. Hover over the day point you do not want and click the trash icon to delete it. The trash icon is offered only when the timeline has more than two intervals. The plus icons on either side of a point add a new point.
3. To change the last day, click the pen icon next to the number of days at the right end of the timeline, enter the number of days (at most 365) and confirm with the check mark. You can also type the number in No of days at the top and click Change days.
4. Enter the percentage for each interval in the field under the timeline. After you delete a point, set the percentage on the interval that remains next to it.
5. Click Confirm, then open Price Brackets again to check the result.

Note

The Table tab shows the same prices as one percentage per day. A change made on one tab is not shown on the other until you confirm. 30 day price and Re-calculate price fill every interval from a 30 day percentage. Choose how to calculate the credit fee at the top (Intervals or Actual days) is saved with Confirm.

4. Perform Compliance Steps MANDATORY

This step describes the process of performing compliance steps in order to verify the client.

Note

Navigate to: Registry → Clients → Click on the Client

Perform Compliance

Note

Navigate to section: Compliance

Note

Payout of funds to the client are blocked until the compliance steps are approved and the client is approved.

Note

The compliance steps should be done manually by you according to your compliance policy. It is mandatory to log all steps as approved in order to approve the client.

1. “Collect KYC”: Click on the task, collect necessary KYC information from the client and press [Approve]
2. “Add PEP Surveillance”: Click on the task, add the client for PEP surveillance client and press [Approve]
3. “Perform Credit Check”: Click on the task, perform a credit check on the client and press [Approve]
4. “Apply Risk Class”: Click on the task, apply a risk class to the client and press [Approve]
5. “Verify Payout Account”: Click on the task, verify the payout account information and [Approve]
6. “Client Approval Decision”: This is the final decision to approve the client. and choose to [Approve] or [Deny].

When approved the Client color will change from Blue → Green and the client is now approved and not blocked from payouts.

5. Assign Bank Accounts OPTIONAL

This step describes the process of assigning which of your bank accounts that should be used for payments and payouts for the client.

Note

System default bank accounts will be used if you skip this step. See more: Setup Bank Accounts

Note

Navigate to: Registry → Clients → Click on the Client

Assign Bank Accounts for Payments

Note

Only perform this step if default bank account for payments deviates from the system default and only add it for currencies and products that the client use.

1. Press [Assign standard PAYMENT accounts]
2. “Payment receiver account”: Select the account from the “Bank Account” registry dropdown.
3. “Product”: Select for which product this bank account should be default for payments.
4. “Currency”: Select for which currency this bank account should be default for payments. The “Currency” should match the currency of the bank account.
5. “Service Provider”: Select for which service provider this bank account should be default for payments. This is the service provider for the invoice. Select the locale that you are running Quiddly in. SE if you are running Quiddly in Sweden.
6. Press [Save]
7. The default bank account for payments to the client will now appear in the list and is now client default if above parameters match invoice information.

Assign Bank Accounts for Payouts

Note

Navigate to section: Bank Accounts

Note

Only perform this step if default bank account for payouts to the client deviates from the system default and only add it for currencies and products that the client use.

1. Press [Assign standard PAYOUT accounts]
2. “Payment receiver account”: Select the account from the “Bank Account” registry dropdown.
3. “Product”: Select for which product this bank account should be default for payouts to the client.
4. “Currency”: Select for which currency this bank account should be default for payouts to the client. The “Currency” should match the currency of the bank account.
5. “Service Provider”: Optional. The financier whose payouts this account is used for. Leave it empty and the account is used for payouts funded by any financier. If you select one, the account is used only for payouts funded by that financier. Payouts funded by another financier use the client’s account without a service provider if there is one, and otherwise the system default payout account.
6. Press [Save]
7. The default bank account for payouts to the client will now appear in the list.

6. Assign Invoice Profiles OPTIONAL

This step describes the process of assigning which invoice profile that should be assigned to invoices for the client.

Note

System default invoice profiles will be used if you skip this step. See more: Setup Invoice Profiles

Note

Navigate to: Registry → Clients → Click on the Client

Assign default Invoice Profiles for Invoices

Navigate to tab: Invoice Profiles

Note

Only perform this step if default invoice profiles for the client deviates from the system default and only add it for currencies and products that the client will use.

1. Press [Assign Invoice Profile]
2. “Invoice Profile”: Select the profile from the “Invoice Profile” registry dropdown.
3. “Product”: Select for which product this invoice profile should be default for the client.
4. “Debtor Type”: Select for debtor type (“Company” / “Person”) that the invoice profile should be default for the client.
5. Press [Save]
6. The default invoice profile invoice will now appear in the list.

7. Enable Advanced Payment Methods OPTIONAL

Note

Requires module: Pay

This step describes the process of enabling advanced payment methods. Enabling the payment method will make it visible as payment option in the Debtor Portal.

Conditions: The payment method must be installed on your instance of Quiddly.

Note

Only perform this step if you wish to enable advanced payment methods. Standard payment method “Bank Transfer” is enabled by default.

Note

This step cannot be performed without help from Quiddly Support. Please fill out a support ticket stating the Client ID that you wish to make the changes for. Provide following information:

• Client ID
• Payment Method (“Swish” or “Direct Bank Payment” or “Part Payment Plan”)

8. Update Remark & Transfer Text OPTIONAL

This step describes the process of updating template settings for the client.

Note

Navigate to: Registry → Clients → Click on the Client

Set Remark & Transfer Text

Note

Only perform this step if you wish to override system default transfer texts.

Note

Navigate to section: Template

1. “Invoice Remark”: Add a standard remark text for the client’s invoices. On the invoice PDF the remark set on the invoice itself is shown first, followed by this remark. E-invoices carry only the remark set on the invoice.
2. “Invoice Template”: Add client default transfer texts depending on Invoice type, Language, Product and Service Provider. This will override system default transfer texts. This text appears in the payment slip part of the invoice PDF.
   1. “Invoice type”: Select for which invoice type you wish to set a transfer text, for example Invoice or Interest invoice.
   2. “Language”: Select for which language you wish to set a transfer text: SV, EN, FI, NB, DA or PL.
   3. “Product”: Select for which product you wish to set a transfer text.
   4. “Service Provider”: Select for which service provider you wish to set a transfer text. The text field stays disabled until a service provider is selected.
   5. “Invoice transfer text”: Compose your transfer text using simple styling and a collection of placeholders from invoice, client and instance provider data. The text is saved as formatted text (HTML).
3. Press [Save]

To show a link to the Debtor Portal on the original invoice, insert the Debtor Portal URL placeholder in the transfer text.

Texts set on a client template are copied to every client created from it, so the same texts do not have to be entered for each new client.

Note

Which text is used. Quiddly looks for a text in the language of the invoice, matching invoice type, product and service provider: first the client’s own text, then the system default text. Only if neither exists does it try English, again the client’s text first. If none is found the payment slip text is left empty. The language of the invoice is the customer’s preferred language, then the client’s Language, then the language of the customer’s country.

Note

There is no separate field for the issuer of an invoice. To make the issuer clear, for example when a group logotype covers the issuer name, use the client’s Invoice Remark, the transfer text (with the client name placeholder, per language and product), or a remark on the individual invoice.

9. Update Distribution Settings OPTIONAL

This step describes the process of updating distribution settings for the client.

Note

Navigate to: Registry → Clients → Click on the Client

Set Base Settings

Note

Navigate to section: Distribution

1. “Enable Invoice Distribution”: Disable to disable all invoice distributions to debtors for the client. It does not stop interest invoices, which have their own switch below.
2. “Enable Invoice SMS”: Enable SMS distributions to debtors for the client. An SMS is sent in addition to the invoice’s own channel when the debtor has a valid phone number. When enabled SMS will also be distributed if defined in the “Invoice Profile”.
3. “Enable Interest Invoice Distribution”: The on/off switch for distributing interest invoices. It is on by default and works independently of Enable Invoice Distribution. When it is off, interest invoices are not distributed.
4. “Interest Invoice Distribution Code”: How interest invoices are sent. The options are Inherit from Invoice (default), E-mail, Letter, E-invoice, SMS and Digital Mailbox.
   1. Inherit from Invoice copies the distribution method of the original invoice, including “do not distribute”. If the original invoice has no distribution method, for example because the client distributes its originals outside Quiddly, the interest invoice is not distributed either, and there is no fallback.
   2. A specific method starts the interest invoice on that method and follows the fallback order below if it fails. E-invoice works for interest invoices only for clients that use Peppol BIS 3; for other clients they go out through another method.
   3. Reminders for the interest invoice follow the invoice profile, not this setting.
   4. Interest invoices that were missed can be sent afterwards with Send an invoice copy.
5. “Enable PDF Generation”: Disable to disable all PDF generation to debtors for the client. This will also prevent distributions if the distribution type requires a PDF to be rendered.
6. Press [Save]

Set Distribution Fallback

Note

Navigate to section: Distribution

Note

The distribution type must be installed in your Quiddly instance to be able to use it. Please contact Quiddly if you are unsure whether the channel is installed or not.

Note

The fallback is only applicable for the invoice distribution, nothing else. It defines in which order fallback should proceed if previous channel fails. The provided distribution code when creating the invoice is where it will start. If the distribution fails a new attempt will be made with the next fallback method in order. Example:

1. E-invoice
2. E-mail
3. Letter. Invoice is booked with E-mail as distribution method. Three attempts are made with e-mail but fails. Quiddly will then use the next fallback in order, which in this example is “Letter”.

Note

We recommend to always have “Letter” as the last fallback method since it is most likely to succeed.

1. First column (no heading): Shows the fallback order of the distribution types. It cannot be changed in the Operations Portal. The client can change the order in the Client Portal under Configure > Invoice settings > Distribution.
2. “Type”: The distribution channel. DIGITAL_MAILBOX: Kivra, only for locale SE and debtors with type “Person”. ELECTRONIC_INVOICE: E-invoice B2B or B2C depending on the debtor type. EMAIL: E-mail. LETTER: Printed letter.
3. “Attempts”: Defines the number of distribution attempts that will be made. Do not change.
4. “Enabled”: Defines if the distribution type should be enabled or not.
5. “Service Provider”: The distributor used for this channel. Leave it empty to use the system default distributor for the channel. A different distributor can change what the client is charged, so do not change it without checking with Quiddly support.
6. “Own Agreement”: Tick if the client has its own agreement with the distributor. No distribution fee is then charged to the client for this channel.
7. “Agreement Number”: The client’s own agreement number with the distributor. It is used only together with Own Agreement, and currently only for letters.
8. Press [Save]

10. Update Bookkeeping Settings OPTIONAL

This step describes the process of updating bookkeeping settings for the client.

Note

Navigate to: Registry → Clients → Click on the Client

Update Bookkeeping Export Settings

Note

Navigate to section: Bookkeeping

1. “Method”: Defines how bookkeeping should be exported. AUTOMATIC: Bookkeeping is exported using an ERP connection. Requires a valid ERP connection. FILE: Bookkeeping is exported using file export using file format (SIE4). Only applicable for locale SE. The client can generate and export files from the “Client Portal”.
2. “Voucher Series”: Set the series that will be used for vouchers. Default is “Q”.
3. “Export Payment Method”: Defines how payment bookkeeping will be exported. PAYMENT: Exported as payments. Requires a valid ERP connection. VOUCHER: Exported as vouchers, either using the ERP connection or in the file export.
4. “Export Activation”: Defines invoice bookkeeping vouchers should be exported. This is the income and ledger voucher that is created when invoice is booked. Usually this voucher is already booked in the client’s ERP which is why this setting is OFF by default.
5. “Export Payment”: Defines if payments should be exported.
6. “Export Payment Tolerance”: Defines if payment tolerances should be exported.
7. “Export Recourse”: Defines if invoice recourses should be exported.
8. “Export Payout”: Defines if fund payouts should be exported.
9. “Export Bill”: Defines if bills towards the client should be exported.
10. Press [Save]

Update Chart of Accounts

Note

Navigate to tab: Bookkeeping

Note

Quiddly setup a standard chart of accounts for the client but you can change if. We recommend to keep the standard setup.

1. “ID”: Internal bookkeeping account ID.
2. “Product”: For which product is this account applicable.
3. “Account No”: The bookkeeping account number that should be used. The first digit decides the account class (1 asset, 2 debt, 3 income, 4 to 8 cost), so it must be a digit from 1 to 8. The rest can be digits or letters; spaces are removed and letters are turned into capitals. Quiddly sets no limit on the length. Check what the receiving ERP or the SIE file accepts, as they can require four digits.
4. “Code”: The code that describes which transactions are booked on the “Account No”.
5. “VAT %”: Defines which VAT % is connected to the bookkeeping account. Only applicable for some account codes.
6. Press [Save]

11. Update Other Settings OPTIONAL

This step describes the process of updating other settings for the client.

Note

Navigate to: Registry → Clients → Click on the Client

Set Kickback for Reminder & Late Interest

Note

Navigate to section: Other

1. “Percentage”: Select between 0-100% how much of paid reminder fees and/or late interest that should go as kickback to the client.
2. “Invoice Types”: Select for which product this bank account should be default for payouts to the client. "All" (default value): The kickback should apply regardless of invoice type. "Invoice Service": The kickback should only apply if the product of the invoice is “Service”. "Invoice Factoring Sell": The kickback should only apply if the product of the invoice is “Factoring”, regardless if it is financed with or without recourse. "Invoice Factoring Sell (with recourse)": The kickback should only apply if the product of the invoice is “Factoring” and it is financed with recourse. "Invoice Factoring Sell (without recourse)": The kickback should only apply if the product of the invoice is “Factoring” and it is financed without recourse.
3. “Method”: Select how the kickback should be given back to the client. "Charge": The kickback will be given back as a negative charge and then billed using the billing method defined on the client. "Payment": The kickback will be given back as a separate payment transaction on the “Client Account”.
4. Press [Save]

12. Onboard ERP OPTIONAL

Note

Requires module: Integrate

Perform the steps in Onboard ERP Integration

13. Onboard Factoring OPTIONAL

Note

Requires module: Factor

This step describes the process of onboarding the client to use “Factoring”.

Enable Factoring Product

On the client’s General tab, open the three-dot menu on the Invoice factoring sell row in the Products section and choose Enable. See The Client View.

Set Limit & Rate

Note

Navigate to: Registry > Clients > Click on the Client > Financing

1. Under Summary, set the Global financing limit (covers financing both with and without recourse) and the Global recourse limit (caps the financing with recourse only), each with a Valid to date, and press [Save]. A new client has no global limit until you set one, unless it was created from a client template that has limits.
2. Under Products, set per currency the Limit and the Finance Percentage (how much of each invoice is financed, 100 by default), shown separately for financing with and without recourse. Click the three dots and press Save.

Update Pledge Settings

Note

Navigate to: Registry > Clients > Click on the Client > Bookkeeping > Client Pledge Accounts

A pledge (deposit) account holds back part of what you would otherwise pay out to the client. When an invoice is financed, a percentage of the financed amount is moved to the pledge account instead of being paid out, until the pledge account reaches its limit. After that nothing more is set aside and the whole financed amount is paid out again.

1. Open Client Pledge Accounts. There is one row per currency. A row that has never had a transaction is listed under the Inactive tab.
2. On the row for the currency of the invoices (product Invoice factoring sell), tick Enabled.
3. Set Percentage: the share of each financed invoice that is set aside.
4. Set Limit: the amount, in the currency of the account, at which the pledge account is full.
5. Click the three dots and press Save.
6. On the Financing tab, under Summary, set the Global pledge limit and press [Save]. Nothing is set aside while the global pledge limit is zero or used up.

Note

Each currency has its own pledge account, settings and limit. If nothing is set aside on an invoice, check that the row for the currency of that invoice is enabled and has both a percentage and a limit. Credit invoices, part invoices and account invoices are never pledged.

To move money to or from a pledge account yourself, press New transfer on the client’s Bookkeeping tab, choose the From Account and To Account (the list holds the client fund accounts and the pledge accounts), enter Transaction Date, Bookkeeping Date, Amount and Description, and press Transfer.

Note

Pledge or a lower finance percentage. To hold back part of the value of an invoice you can use either. With a pledge the invoice is financed in full (Finance Percentage 100) and part of the financed amount is set aside in the pledge account until its limit is reached. With a lower Finance Percentage only that share of the invoice is financed at all.

Enable Rule Engine

Set up the client’s decision rules on the Engine rules tab, or start the client from a client template that carries an engine rule. See Configure The Rule Engine - Decisions tree.

Update Client Report Settings

On the client’s Reports tab, tick the reports the client should receive under Report settings. See Distributed reports and files.

14. Onboard Debt Collection OPTIONAL

Note

Requires module: Collect

Assign Default Collection Profile

Every new client requires a collection profile to determine the collection process.

Note

This step cannot be performed without help from Quiddly Support. Please fill out a support ticket stating the Client ID that you wish to make the changes for. Provide following information:

• Client ID
• Collection profile code

Update Document Templates

Documents can be configured on a client basis. Many are determined mainly by the collection profile, but some such as part payment agreements, part invoices and residual claims are determined by the client. Thus when onboarding a new client for collection a decision needs to be made for what templates should be used.

Note

This step cannot be performed without help from Quiddly Support. Please fill out a support ticket stating the Client ID that you wish to make the changes for. Provide following information:

• New client ID
• An existing client whose placeholders should be used, alternatively new placeholders (main content, secondary content, legal text, document type) for documents that are unique for this client.

Set up enforcement settings

For every client it needs to be defined what interest should be applied for in the application to the enforcement authority.

Note

This step cannot be performed without help from Quiddly Support. Please fill out a support ticket stating the Client ID that you wish to make the changes for. Provide following information:

• New client ID
• Type of interest, i.e. agreed interest rate or reference rate.

15. Verify Onboarding MANDATORY

This step describes the process if verifying that the onboarding was successful and that the configuration is according to expectation.

It is recommended that you create a test debt for the client in your production environment for final verification. For “Factoring” it will be an “Invoice” and for “Debt Collection” it will be an “Collection Batch”.

• Provide as realistic data as possible when creating the debt.
• Create 1-3 debts in order to test different flows. Vary the due date, debtor information and other essential data.
• Activate the debt and run it through the reminder process. Create “Reminders” based on the timeline.
• Verify all PDF:s generated on the debt to make sure the correct information is presented to the debtor.
• Send distributions to your e-mail in order to verify the distribution content.
• Login to the Debtor Portal and verify that correct information and payment methods are presented.

FAQ (Frequently Asked Questions)

Q: I receive an error that user email already exists when trying to create the client.

• Answer: The email used when creating a new client must be unique. The error appears when you are trying to use a email that is already registered in Quiddly.
• Solution: Use a unique email. If a unique email is unavailable, use the “+” annotation to create a unique version of an existing email. Example: support+20250106@quiddly.com.